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FREQUENTLY ASKED QUESTIONS

info@houseoflavi.co
How will COVID-19 affect my order?

The health and safety of our community is our top priority. Due to unprecedented circumstances due to COVID-19, we have implemented social distancing and hygiene practices at our distribution center. During this time, please allow 7-14 business days to process your order. UPS and DHL delivery times may also be longer than usual. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regards to expected shipping times.For any further questions about your order or return, please contact our Customer Care team at orders@houseoflavi.co. We will endeavour to do all we can to help you with your order. 

Do I need an account to place an order?

The health and safety of our community is our top priority. Due to unprecedented circumstances due to COVID-19, we have implemented social distancing and hygiene practices at our distribution center. During this time, please allow 7-14 business days to process your order. UPS and DHL delivery times may also be longer than usual. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regards to expected shipping times.For any further questions about your order or return, please contact our Customer Care team at orders@houseoflavi.co. We will endeavour to do all we can to help you with your order. 

  • Need an account to place
  • Payment methods
  • Use my store credit
  • Return or exchange
  • Exchange an item gifted
what are the benefits of creating an account?

The health and safety of our community is our top priority. Due to unprecedented circumstances due to COVID-19, we have implemented social distancing and hygiene practices at our distribution center. During this time, please allow 7-14 business days to process your order. UPS and DHL delivery times may also be longer than usual. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regards to expected shipping times.For any further questions about your order or return, please contact our Customer Care team at orders@houseoflavi.co. We will endeavour to do all we can to help you with your order. 

The health and safety of our community is our top priority. Due to unprecedented circumstances due to COVID-19, we have implemented social distancing and hygiene practices at our distribution center. During this time, please allow 7-14 business days to process your order. UPS and DHL delivery times may also be longer than usual. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regards to expected shipping times.For any further questions about your order or return, please contact our Customer Care team at orders@houseoflavi.co. We will endeavour to do all we can to help you with your order. 

How do I place an order on your site?

The health and safety of our community is our top priority. Due to unprecedented circumstances due to COVID-19, we have implemented social distancing and hygiene practices at our distribution center. During this time, please allow 7-14 business days to process your order. UPS and DHL delivery times may also be longer than usual. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regards to expected shipping times.For any further questions about your order or return, please contact our Customer Care team at orders@houseoflavi.co. We will endeavour to do all we can to help you with your order. 

Can I place an order over the phone?

The health and safety of our community is our top priority. Due to unprecedented circumstances due to COVID-19, we have implemented social distancing and hygiene practices at our distribution center. During this time, please allow 7-14 business days to process your order. UPS and DHL delivery times may also be longer than usual. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regards to expected shipping times.For any further questions about your order or return, please contact our Customer Care team at orders@houseoflavi.co. We will endeavour to do all we can to help you with your order. 

Can I cancel or make changes to my order?

The health and safety of our community is our top priority. Due to unprecedented circumstances due to COVID-19, we have implemented social distancing and hygiene practices at our distribution center. During this time, please allow 7-14 business days to process your order. UPS and DHL delivery times may also be longer than usual. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regards to expected shipping times.For any further questions about your order or return, please contact our Customer Care team at orders@houseoflavi.co. We will endeavour to do all we can to help you with your order. 

How will I know if you have received my order?

The health and safety of our community is our top priority. Due to unprecedented circumstances due to COVID-19, we have implemented social distancing and hygiene practices at our distribution center. During this time, please allow 7-14 business days to process your order. UPS and DHL delivery times may also be longer than usual. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regards to expected shipping times.For any further questions about your order or return, please contact our Customer Care team at orders@houseoflavi.co. We will endeavour to do all we can to help you with your order. 

Can I reserve a product to buy later?

The health and safety of our community is our top priority. Due to unprecedented circumstances due to COVID-19, we have implemented social distancing and hygiene practices at our distribution center. During this time, please allow 7-14 business days to process your order. UPS and DHL delivery times may also be longer than usual. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regards to expected shipping times.For any further questions about your order or return, please contact our Customer Care team at orders@houseoflavi.co. We will endeavour to do all we can to help you with your order. 

How do I receive Proenza Schouler email updates?

The health and safety of our community is our top priority. Due to unprecedented circumstances due to COVID-19, we have implemented social distancing and hygiene practices at our distribution center. During this time, please allow 7-14 business days to process your order. UPS and DHL delivery times may also be longer than usual. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regards to expected shipping times.For any further questions about your order or return, please contact our Customer Care team at orders@houseoflavi.co. We will endeavour to do all we can to help you with your order. 

Where can I find size and fit advice?

The health and safety of our community is our top priority. Due to unprecedented circumstances due to COVID-19, we have implemented social distancing and hygiene practices at our distribution center. During this time, please allow 7-14 business days to process your order. UPS and DHL delivery times may also be longer than usual. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regards to expected shipping times.For any further questions about your order or return, please contact our Customer Care team at orders@houseoflavi.co. We will endeavour to do all we can to help you with your order.