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Privacy policy

HOUSE OF LAVI is dedicated to protecting your data privacy & safety. we want to be completely transparent about how we use it—this policy explains what data we collect about you, why & how we use it, as well as how we share & manage your information. it also provides your choices & rights regarding this data, so please read it carefully to be fully informed.

what information we collect & why

when you shop online with HOUSE OF LAVI., we collect your data in a variety of ways, including when you choose to share it with us.

when you purchase at a HOUSE OF LAVI. store, we may ask you for the following information to contact you about your purchase or send you a receipt via email. you have the option to agree with or deny sharing this information with us.

  • email address
  • name
  • shipping address
  • phone number

when you purchase on houseoflavi.co, we will ask for the following information. this information is necessary to collect payment, process & ship your order, & to communicate order status.

  • email address
  • name
  • shipping address
  • phone number
  • payment details

when you sign up for our email newsletter, we will ask for your email address. you can choose to stop receiving HOUSE OF LAVI. emails at any time, by clicking “unsubscribe” at the bottom of any HOUSE OF LAVI. marketing email.

when you contact our customer care team via email or phone, we will ask for information to identify you in our system. this is needed to provide timely assistance. we may also ask for your feedback in shopping or communicating with us to improve our services.

when you visit houseoflavi.co, the following technical information will be collected, in order to protect your data & our website. we also use this information to improve our shopping experience, products & services provided.

  • ip address
  • your browser type
  • your operation system
  • your browse behavior on our website, such as product pages visited
  • shopping behavior on our website, utilized for delivery of re-marketing & promotional offers

we also use ‘cookies’ to collect data on pages you view on our site, as well as to power the delivery of re-marketing & promotional offers. you can view our cookie policy for more details on this topic.

ads on other sites

if you choose to give other sites your data (such as google or facebook) their rules apply to that data, not ours. we do purchase ads on these sites, so if you have provided them with your data, then you will likely see our ads on these sites. if you do not wish to see these ads, you will have to contact the other sites directly.

what do we do with your information?

when you purchase something from our store, as part of the buying & selling process, we collect the personal information you give us such as your name, address & email address.

when you browse our store, we also automatically receive your computer’s internet protocol (ip) address in order to provide us with information that helps us learn about your browser & operating system. email marketing (if applicable): with your permission, we may send you emails about our store, new products & other updates.

we may share your data within the HOUSE OF LAVI. company. we may also share it with others who help us serve you. because we work with shopify, we will share your data with shopify & some supporting companies to help us process data, host our digital channels, process payments, send communications, fulfill orders, or provide us or you with services while shopping with us. these companies are required by law to protect your data & cannot use your data with the exception of helping us provide you with products & services or as allowed by the privacy law & our contracts.

shopify inc. uses a combination of data centers & cloud service providers to store your personal data in the united states & canada. when personal data is transferred to the united states, it is either done so through the eu-u.s. & swiss-u.s. privacy shield, for shopify’s own storage, or through contractual data protection addenda (dpas) with third-party service providers. the eu-u.s. & swiss-u.s. privacy shields are also considered adequate under the gdpr. shopify’s privacy shield certification statement can be found on privacyshield.gov.

how we get your consent

when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it & using it for that specific reason only. if we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

age of consent

by using this site &/or by accepting our policies, you represent that you are above the age of 16. if you are below the age of 16, then a parent or legal guardian must consent on your behalf. if we learn that we have collection any data for someone aged under 16, then we will delete it.

withdraw consent

if after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@houseoflavi.co or mailing us at: 120 e. 8th st., suite 409, los angeles california us 90014


we may disclose your personal information if we are required by law to do so or if you violate our terms of service.


our store is hosted on shopify inc. they provide us with the online e-commerce platform that allows us to sell our products & services to you. Your data is stored through shopify’s data storage, databases & the general shopify application. they store your data on a secure server behind a firewall.


if you choose a direct payment gateway to complete your purchase, then shopify stores your credit card data. it is encrypted through the payment card industry data security standard (pci-dss). your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. after that is complete, your purchase transaction information is deleted.

all direct payment gateways adhere to the standards set by pci-dss as managed by the pci security standards council, which is a joint effort of brands like visa, mastercard, american express & discover. pci-dss requirements help ensure the secure handling of credit card information by our store & its service providers.

for more insight, you may also want to read shopify’s terms of service (https://www.shopify.com/legal/terms) or privacy statement (https://www.shopify.com/legal/privacy).

third-party services

in general, the third-party providers used by us will only collect, use & disclose your information to the extent necessary to allow them to perform the services they provide to us.

however, certain third-party service providers, such as payment gateways & other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. for these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

in particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. so if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

as an example, if you are located in canada & your transaction is processed by a payment gateway located in the united states, then your personal information used in completing that transaction may be subject to disclosure under united states legislation, including the patriot act.

once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s terms of service.

shopify disclosures to third parties shopify will never independently sell personal data for commercial purposes. however, shopify does disclose personal data to third parties or allow third parties to access personal data to help provide services—for example, to:

  • store platform data
  • operate the forums & other portions of shopify's website
  • respond to & manage support inquiries

additionally, shopify may provide personal data, where permitted to prevent, investigate, or respond to:

  • potential fraud
  • illegal conduct
  • physical threats
violations of any agreements with shopify

shopify also provides information to third parties when legally required to do so. where shopify believes it is legally required to provide information, & not legally prohibited from disclosing the existence of the legal order, it will notify the data subject & give the data subject a chance to seek a protective order.

links on our site

when you click on links on our store, they may direct you away from our site. we are not responsible for the privacy practices of other sites & encourage you to read their privacy statements.

protecting your data

shopify is our data processing partner. to protect your personal information, shopify takes reasonable precautions & follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. if you provide us with your credit card information, the information is encrypted using secure socket layer technology (ssl) & stored with a aes-256 encryption. although no method of transmission over the internet or electronic storage is 100% secure, we follow all pci-dss requirements & implement additional generally accepted industry standards. for more information, you can view the shopify privacy policy.


‘cookies’ are small text files stored on your computer when you visit certain web pages. we use these important pieces of information to remember who you are when you come back & visit, keep track of what you have in your basket & tailor our website exactly to your needs.

cookies do not store personally identifiable information such as name, address or payment details, but they do provide us with encrypted information to help improve your experience of the site. for example, they help us identify errors, suggest related products you may like when browsing & allow you to connect with social media sites such as facebook, twitter & pinterest. we do use other "third party" cookies who may also set cookies during your visit to be used for retargeting purposes. you always have the option of disabling cookies, but your browsing experience will be compromised. cookies also do not cause harm to your computer.

your rights

you have the right to control your data & we know you want the ability to do so. we serve customers all over the world which means data privacy laws can differ in certain countries. if you are a european resident, here are a list of rights which apply to you:

you can request that we correct your data or delete all or some of it you can request a copy of your data or info about what we collect, why & who we share it with you can request to transfer data you gave us to other companies you can request that we stop using some data you can request that we stop sending you marketing you can make a complaint to a local data protection authority HOUSE OF LAVI. will defend your rights & work with you to make sure you feel that your data is protected. if you have any questions regarding your rights, please contact us at info@houseoflavi.co.

changes to this privacy policy

we reserve the right to modify this privacy policy at any time, so please review it frequently. we will post any change to this page. if we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, & under what circumstances, if any, we use &/or disclose it. the last update to this policy was may 24, 2018. if our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

questions & contact information

if you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our privacy compliance officer at info@houseoflavi.co.

what are cookies?

a cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. we use a number of different cookies on the shopify website, including strictly necessary, performance, advertising, and social media or content cookies. cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). this means you don’t have to re-enter this information each time you return to the site or browse from one page to another. cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. read more about cookies (and other similar tracking technologies) and how we use the data collected through these technologies, in the shopify privacy policy at https://www.shopify.com/legal/privacy.

what cookies do we use and why?

some cookies are necessary to allow you to browse our website, use its features, and access secure areas. the use of these cookies is essential for the website to work. for example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.

we also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. this allows us to tailor your website experience specifically to your preferences. for example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. the functional cookies we use include:

user-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. these cookies are set for the specific task of increasing the security of the service.

multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).

load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.

user interface customization persistent cookies are used to store a user’s preference regarding a service across web pages. shopify is dedicated to user experience and we use many tools to help us improve our website and our commerce platform. to this end, we use reporting and analytics cookies to collect information about how you use our website or our merchants’ storefronts, and how often. these cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. the performance cookies we use include:

first party analytics cookies - we use these cookies to estimate the number of unique visitors, to improve our website, and to detect the most searched for words in search engines that lead to a webpage. these cookies are not used to target you with online marketing. we use these cookies to learn how our website is performing and make relevant improvements to improve your browsing experience.

third party analytics cookies - we also use google analytics and other third-party analytics providers listed below to help measure how users interact with our website content. these cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. for more information on google analytics, visit google’s information page at: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage for instructions on how opt out of google analytics, see below.

advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. these cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. without these cookies, the advertisements that you see may be less relevant and interesting to you. read more about how companies use cookies to conduct targeted or retargeted advertising at https://www.networkadvertising.org/understanding-online-advertising/. shopify does not set advertising cookies through our website themselves, but HOUSE OF LAVI. may choose to do so independently.

finally, social and content cookies are placed by many social media plugins (for example the facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). we integrate these modules into our platform to improve the experience of browsing and interacting with our website. please note that some of these third party services place cookies that are also used for things like behavioral advertising, analytics, and/or market research. things like behavioral advertising, analytics, and/or market research.

how long will cookies remain on my computer or mobile device?

the length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. see the section below on how to control cookies for more information on removing them before they expire.

how to control cookies?

you can control and manage cookies in various ways. please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “tools” or “preferences” menu. for more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. you can read more about the information they collect and how to opt out through the privacy policy links listed above.